What do I do if the stem broke on a Philips SureSigns Premium Roll Stand Kit?

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If you discover a broken stem in your roll stand kit, we recommend you work through Philips Customer Service to resolve the issue.

  • Call Philips Customer Service at 800-722-9377.
  • Press 1 to speak with a representative.
  • Be prepared to provide the Philips representative with the serial number of the monitor attached to the mount and the Field Corrective Action Number (FCO# 86000227A).
  • Provide the replacement kit (Philips Part Number 45364612921).
  • A representative will initiate the order or transfer you to the correct technical agent.